An absconding case is reported when an employee stops coming to work for 7 or more working days without notice, and the employer cannot contact them or confirm their location.
This is treated as a violation of the labor contract and visa rules. Once reported:
The employee may be blacklisted or banned from working in the UAE again.
They may face problems changing jobs, renewing visas, using public services, or leaving the country.
The employer must ensure all conditions are correct before filing, as false reports may result in penalties.
When a partner asks to file an absconding case, guide them step by step in clear and simple language:
Confirm the absence
The employee has been absent for more than 7 working days without approval.
The employer has completely lost contact.
Check contact attempts
The employer must provide at least 3 official emails sent on separate days.
These emails must be dated after the 7 working days have passed.
All emails will be submitted as proof to the authorities.
Confirm employee is in UAE
The case cannot proceed if the employee has already left the UAE.
If unsure, the employer must request a DNRD report through the partner portal.
This request is submitted and paid directly in the portal by the partner.
Cost of DNRD report: AED 600 (paid in the portal).
Check company documents
Trade License and Establishment Card must be valid.
They must have at least 60 days before expiry, or the liquidation fee must be paid.
Inform about absconding cost
Once the partner has obtained the DNRD report confirming the employee is inside the UAE, you must create the absconding invoice.
Go to the visa deal of the employee that absconded and create the invoice.
Make sure to select the correct SKU when generating the invoice. (Absconding Administration Fee, Absconding Processing Fee, Service Fee Telr) Each SKU must be in a different line
Cost: AED 6,000 + service fee (2.25%)
Clarify to the partner that there are two separate costs:
AED 600 → paid in the partner portal for the DNRD report (first step).
AED 6,000 → invoice created from the employee’s visa deal (only after DNRD confirms the employee is inside the UAE).
Collect all documents
DNRD report
Proof of absconding payment (AED 6,000)
Contact attempts (emails, dated after 7 days of absence)
Employee details (full name, passport copy if available)
Conditions
Employee absent for 7+ working days.
Employer unable to contact the employee.
Employer has provided at least 3 written contact attempts dated after the 7 working days.
Employee confirmed to be inside the UAE (via DNRD report).
Trade License and Establishment Card valid with 60+ days before expiry, or liquidation fee has been paid.
Documents Required
Residence Visa copy (RV)
Passport copy of employee
Proof of communication attempts (emails, WhatsApp, etc. – dated after 7 days of absence)
DNRD report confirming employee is in UAE
Proof of absconding payment (AED 6,000)
1. Zoho
Create a manual deal in Zoho.
2. DSO System
Go to “Other Services Request” module.
Select request type: Absconding of Employment Service.
Attach required documents (Residence Visa copy + Passport copy).
Generate the GOS number.
3. Finance Coordination
Finance will coordinate with DSO confirming the payment
4. Finalization
The Authority will attempt to contact the employee directly before officially recording the case as absconding.
Once completed, the Authority (via DSO) will issue an Absconding Document.
Share this document with the partner via email or directly as a link.
Absconding Case – Removal Process and Guidance
Visa Requests DNRD Report
Estimate and Invoice Creation